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Coat
Cardigan
Jacket
Frequently asked questions
Selected pieces and sizes may become available again. If an item is sold out and a restock is planned, the estimated restock timing will be displayed on the product page. If your size is sold out, select the size to view its estimated restock date, where available.
To be notified when your preferred size becomes available again, select the size and choose Notify Me. Enter your email address to register, and we will notify you once it is back in stock.
Please note that signing up does not reserve the item and availability may be limited.
Once your order has been placed successfully, you will receive an order confirmation by email. Please check your spam or junk folder if you have not received it.
We begin preparing orders shortly after they are placed. If you would like to cancel your order, please contact us at hello@almadalabel.com as soon as possible. Orders cannot be modified once they have been placed. If you wish to make a change, we recommend cancelling your order and placing a new one with the correct details.
Please contact us at hello@almadalabel.com as soon as possible. If your order has not yet been dispatched, we will do our best to update the delivery details. Once the order has been handed over to the carrier, we may no longer be able to make changes.
We aim to dispatch all orders within 48 hours of receiving your order. Once your parcel has been collected by the carrier, the estimated delivery time for your selected shipping method begins.
Estimated delivery times, after the order has been dispatched from our warehouse, and costs are listed below. We aim to dispatch all orders within 48 hours of receiving your order.
SHIPPING WITHIN EU
Standard: 2-6 business days, 7 EUR
Express: 1-2 business days, 14 EUR
SHIPPING TO UK
Standard: 3-4 business days, 5 GBP
Express: 2-3 business days, 12 GBP
SHIPPING TO US
Standard: 4-6 business days, 8 USD
Express: 2-5 business days, 15 USD
SHIPPING TO SWEDEN
Standard: 3-4 business days, 70 SEK
Express: 1-2 business days, 150 SEK
SHIPPING TO DENMARK
Standard: 3-4 business days, 50 DKK
Express: 1-2 business days, 100 DKK
SHIPPING TO NORWAY
Standard: 3-4 business days, 70 NOK
Express: 2-3 business days, 150 NOK
SHIPPING TO NETHERLANDS
Express: 1-2 business days, 10 EUR
SHIPPING TO SWITZERLAND
Standard: 3-4 business days, 7 CHF
Express: 2 business days, 15 CHF
SHIPPING TO REST OF THE WORLD (outside of EU)
Express: 3-7 business days
Please note that delivery times are estimates and may vary during particularly busy periods or due to circumstances outside our control.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information by email.
Taxes and duties are included in the final price, with applicable taxes and duties for US orders calculated, displayed and paid at checkout. There are no additional charges upon delivery. In some countries, the carrier may request additional personal information as part of the customs clearance process.
All orders are shipped from our logistics partner VIM in the Netherlands during business days.
Yes, we ship worldwide. Select your country at the bottom of this page or at checkout. Available delivery methods, shipping costs and estimated delivery times depend on your destination and are displayed at checkout according to your selected shipping country.
You may return your order within 14 days of receiving it. Items must be returned in their original condition: unworn, unwashed and unused, with no makeup, stains, perfume or other signs of wear, and in their original packaging.
Register your return through our Return Portal using your Order ID and the email address used when placing your order. Select the item(s) you wish to return and the reason for your return.
Once registered, you will receive a return shipping label by email. Pack your item securely in its original packaging, attach the return label to the outside of the parcel and leave it at your nearest carrier service point.
Yes. A return shipping fee of €14 / $12 / £11 is deducted from your refund.
Returns must be shipped from the same country to which the original order was delivered.
Once your return has been received and approved by our warehouse, your refund will be processed within 5 business days. During peak periods and public holidays, processing may take slightly longer. Refunds are issued to the original payment method.
We currently do not offer direct exchanges. If you would like another size or style, please register your return and place a new order for your preferred item.
Please contact us at hello@almadalabel.com within 14 days of receiving your order and include your order number together with photographs showing the issue. Our Client Care team will assist you further.
You can find detailed fit information, garment measurements and a size guide on each product page. Where available, we also include information about the model's measurements and the size worn.
If you need further guidance, our Client Care team is happy to assist with size and fit advice at hello@almadalabel.com.
Material composition, origin, manufacturing information and relevant certifications are listed on each product page. You can also learn more about the materials we work with in our Material & Care guide and about how our pieces are made together with our production partners on our Production page.
Care instructions specific to each piece can be found on its product page. For more detailed guidance on caring for different materials, please visit our Material & Care guide.
For questions regarding your order, sizing, products or anything else, please contact our Client Care team at hello@almadalabel.com.