Shipping & Returns
SHIPPING & DELIVERY METHOD
We are based in Helsinki, Finland, and all of our products are shipped directly from our Helsinki warehouse to the customer.
How much does the shipping cost?
Shipping to Finland, Sweden, Norway & Denmark
DHL: 6 €
Posti: 6 €
Shipping to the rest of the world
DHL: 15 €
Which courier do you use and how long will it take to receive my order?
DHL: 3-7 business days
Posti: 2-3 business days
Do I have to pay taxes?
Taxes are already included in the cost of the item and there are no extra taxes or duties on orders shipped within the European Union.
I haven't received an order confirmation, what do I do?
In case you do not receive your order confirmation email please contact our customer care via email at firstname.lastname@example.org. Our customer care communicates in English and Finnish.
RETURN & REFUND
All items can be returned within 14 days of receiving the order. All returned items must be in the original condition, unworn, unwashed, unused in any ways and sent back in their original packaging. Note that the return shipping is paid by the customer.
How do I return?
You will be provided a returns label when you receive your order. Please use that to make a return.
If you have more questions about returns or for some reason haven't received a returns label, please contact our customer service at email@example.com.
When will I receive my refund?
Once we have received your return and inspected it, your payment will be refunded to the original payment method and should show within 10 business days.
Do you offer exchanges?
While we do not offer an exchange service, you are of course welcome to return any item within 14 days of receiving it. For exchanges, re-purchase the preferred item after a return. Please note that the returned item must be in the original condition, unworn, unwashed and unused in any ways.
Is returning free?
Return shipping is paid by the customer. Please notice that leaving an order uncollected from a postal office does not count as a return. In this case we are unable to provide a full refund and you will be charged for postal delivery costs.
What does returning cost?
Domestic orders within Finland
Posti: 5 €